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How does IT Source charge for Managed Services?
One of our main beliefs is in simplicity and efficiency, and our pricing model reflects those beliefs. We charged a fixed monthly fee based on the number of PCs, servers, and network locations that we support. In the number of devices or locations change, we will adjust your billing accordingly.
What if I want somebody to come to my office
instead of supporting me over the Internet or phone?
To be able to offer our service at such a low price, we must first try to solve all problems over the phone or the Internet. If we are unable to solve the problem, we will send one of our technicians on-site to fix the problem.
I don't have a dedicated Internet connection; can I still be
a customer of Subscription Support?
Not at this time. Our affordable business model requires that we solve most problems over the Internet using remote control software that allows us to work on your computer while you watch. If you don't have an Internet connection, we'll be unable to provide an adequate level of service.
I can't afford to spend any additional money,
but I would still like to work with IT Source, how can I access IT Source's
services?
IT Source has support plans and resources that can be built-in over time as your organization, IT support needs, and resources continue to grow. This allows both IT Source and your organization to begin to build a long-term relationship.
What software do you support?
IT Source will support all Microsoft products and most of the other software products commonly used by small businesses.
What hardware do you support?
We will support any hardware on a limited basis. By this we mean that we do not do hardware repairs. We will, however, diagnose hardware problems and work with the hardware manufacturer on your behalf in the case of warranty repairs. In the case that a piece of hardware is not under warranty we will assist you with purchasing new hardware or in having a hardware repaired by an IT Source partner.
I'm skeptical that IT Source can
give me the support I need over the Internet.
Currently we are able to solve over 80% of our user issues over the Internet. We believe so strongly in the value of our service that we offer a service guarantee. Put us to the test and see how we do! Ask a representative for details
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| IT Source vs. Your Current IT Support |
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Why should I use this service over
a traditional hourly consulting service?
Hourly consulting is reactive in nature and expensive. IT Source combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business – and do it on a very affordable flat fee basis..
We have a friend that took a couple of
computer classes while in college that we call when we want computer
help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. However, these people often aren't up to date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, costing you lost productivity and bringing your business to a standstill. IT Source is an affordable solution that allows you to contact a qualified team of experts 24 hours a day, 7 days a week.
How will IT Source help my business and employees
perform better?
Many small businesses and nonprofit organizations don’t have reliable technology help or avoid using it for fear they are running up an expensive tab. Others have nowhere to turn when they need support. IT Source allows your employees to get support and training when they need it for an affordable monthly fee.
How does IT Source’s
service differ from my in-house IT support or a traditional
hourly consulting service?
IT Source combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete IT team. Whether IT Source is a complement to your existing IT support or your dedicated IT department, IT Source will proactively monitor and manage the health of your network, solving problems before they have an impact on your business.
| On Demand IT Service Questions |
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Who is the Ideal On Demand IT Service Customer?
IT Source designed On Demand IT Service specifically for:
- Small offices that seek more than just reactive hourly IT support, but are not yet comfortable with a dedicated and fully managed IT service plan.
- Small organizations with limited budgets that do not meet the requirements for IT Source's Managed IT Service, but still want access to IT Source's high levels of customer service and experienced team of technicians.
- Larger customers that want the added resources of IT Source's IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.
If your previous IT support experiences have been poor, expensive, unsuccessful, or your organization has limited IT needs, this flexible plan is sure to ease frustrations around IT support delivery and give your business the critical IT support you need while allowing you to maintain control over your spending and usage.
How can On Demand IT Service benefit my organization?
IT Source's On Demand IT Service guarantees that your computers' needs including desktop optimization, cleanup, and security updates will occur regularly and a team of world-class engineers will be available to troubleshoot everything from end user issues to complex network problems. IT Source's On Demand Plan ensures network security, employee productivity, and efficiency, in addition to maximized network performance and uptime.
Is On Demand IT Service the same as hourly IT Support?
IT Source's On Demand IT Service offers a flexible time based component similar to hourly IT support. The difference, however, is that proactive and automated network and computer maintenance come without a high price tag or ticking clock. You maintain the freedom to seek IT support at your request when you need it most and the peace of mind that your network is still in good care through regular preventative maintenance.
How Does On Demand IT Service Work?
IT Source uses best of class monitoring and management tools to keep watch on your computers and network while performing regularly scheduled and automated updates. IT Source's On Demand Service not only saves you time and money, but also protects your business from unforeseen network downtime and technology frustrations. IT Source's On Demand Service combines the experience of IT Source's highly trained technicians and advanced network monitoring tools that are otherwise unavailable to most small businesses.
Why did you develop IT Source?
Most small businesses have a hard time getting consistent, reliable advice and support for their computer systems. IT Source provides all of the services a business needs, on a 24/7 basis, at a very affordable rate. The small to medium size business community can now outsource their IT needs just like outsourcing payroll, or recruiting services.
How will IT Source help my business
and employees perform better?
Most small business either don't have reliable technology help or avoid using it for as long as possible because they feel like they are running up an expensive 'tab' anytime they want help. IT Source ‘s Managed Services will allow your employees to get the support and training they need, when they need it, for a flat fee. Knowing that they are not running up the "tab" will allow them to proactively get answers to the questions that are slowing their work performance each day, keeping your business from being dragged down by technology problems.
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| Do I Really Need This Type of Service? |
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Why shouldn't I just call the manufacturer
of my computer for help?
That does seem to make sense, doesn't it? However, most people who have tried this just get very frustrated. Long hold times, passing the buck to another manufacturer, being charged $35 for every call it's enough to drive you crazy. IT Source will solve any problem with your computer immediately over the Internet or phone. If we can't, we are local, so we can send one of our technicians over at your earliest convenience to take care of the problem in person.
Is IT Source equipped to handle
the unique needs of nonprofits?
IT Source's objective is to build long-term relationships and trust by aligning our goals with that of our clients. We have worked with many nonprofit organizations to ensure that they are maximizing technology to benefit their organization; we would be happy for you to speak with them to learn more about our services. .
Our organization has individuals
with varying degrees of technology experience, how is IT Source equipped
to handle this?
IT Source can most aptly be described as a “People business first and technology company second”. IT Source has assembled a technology team that is comprised of not only bright, but friendly technicians whose primary focus is customer service and issue resolution. When speaking with an IT Source technician, all questions are good questions.
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